Patrick Demay

About Patrick Demay

As Vice President of Process Improvement in Human Resources at U.S. Bank, I focus on advancing HR automation, analytics, and AI-driven solutions to streamline workflows and deliver measurable outcomes. With over three years in this role, I collaborate with leadership to align process improvements with organizational goals, ensuring compliance and scalability across the enterprise. By leveraging skills in AI agents, Microsoft Power Apps, and governed automation, I contribute to transforming manual, multi-step processes into efficient, auditable workflows. My mission is to empower teams through targeted training, communication, and self-service tools, fostering sustainable adoption and driving impactful results.

Experience

1. Vice President Process Improvement Manager Human Resources

   U.S. Bank

   Mar 2023 — Present

   I partner with senior leadership to set the HR automation and analytics agenda, designing governed, human-centered solutions that reduce risk, accelerate outcomes, and scale across the enterprise.• Set direction & deliver change: Define the roadmap for HR process improvement and AI/automation; align Legal/Ethics/Risk; track results against clear KPIs.• Drive adoption at scale: Build communication plans and targeted training so new workflows land cleanly; enable self-service and sustainment.• Automate for measurable impact: Convert manual, multi-step work into transparent, auditable flows—days → hours,~75% fewer touchpoints, 1K+ cases/year with <1% rework.• Turn data into decisions: Stand up dashboards and reporting that surface risk outliers, SLAs, and trend alerts for leaders.• Build high-performing teams: Hire, onboard, and coach an HR operations/automation bench; standardize playbooks to streamline work across business units.

Education

• Tiffin University

  M.B.A.

• College for Financial Planning

  Chartered Retirement Planning Counselor

• Eckerd College

  B.A., Business Management

  2003 — 2006

Skills

• Recruiting
• Brokerage
• Wealth Management
• Employee Benefits
• Sharepoint
• Leadership
• Employee Engagement
• Banking
• Mutual Funds
• Non-Profit Program Development
• Strategy
• Strategic Financial Planning
• Retirement Planning
• Personnel Management
• Investments
• Human Resources
• Performance Management
• Financial Services
• Employee Training
• Marketing
• Insurance
• Business Ethics
• Employee Relations
• Strategic Planning
• Sales Management
• Website Development
• Finance
• Sales
• Relationship Management
• Talent Acquisition
• Management