Patrick Decock

Customer Service - Parts Quotation - Spare Parts Analysis @Konecranes

Milwaukee, WI, US

Create parts quotes for crane owners, inspectors, and engineers for more than 40 overhead crane brands, through asking probing questions, and analysis of parts manuals• Active in SAP for quoting, tracking inventory, orders, and other activities• Actively use Cloud based IT ticketing system• Interact with more than 25 customers daily through inbound and outbound telephone, email, and ticketing system to address and solve their overhead crane challenges• Regularly interact with Buyers, Product Managers, Credit Management, Product Analysts, and others• Gaining strong product knowledge of overhead cranes, and low voltage variable frequency drives• Additional responsibilities as requested, which include, supporting new employee computer hardware set up, including downloading and deploying apps in Windows 10, and assisting colleagues with iOS devices

Gateway Technical College

General Studies

Milwaukee Area Technical College

General Studies

Milwaukee School of Engineering

Completed Electrical Engineering courses