Patrick Decock
Learner | Curious | Strategic | Resourceful | Relationship Builder
- Role
- Customer Service - Parts Quotation - Spare Parts Analysis at Konecranes
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Patrick Decock
Dynamic results-driven, client focused, forward thinking, customer service leader with…
Experience
Customer Service - Parts Quotation - Spare Parts Analysis
Jan 2020 — Present · Milwaukee, WI, US
Create parts quotes for crane owners, inspectors, and engineers for more than 40 overhead crane brands, through asking probing questions, and analysis of parts manuals• Active in SAP for quoting, tracking inventory, orders, and other activities• Actively use Cloud based IT ticketing system• Interact with more than 25 customers daily through inbound and outbound telephone, email, and ticketing system to address and solve their overhead crane challenges• Regularly interact with Buyers, Product Managers, Credit Management, Product Analysts, and others• Gaining strong product knowledge of overhead cranes, and low voltage variable frequency drives• Additional responsibilities as requested, which include, supporting new employee computer hardware set up, including downloading and deploying apps in Windows 10, and assisting colleagues with iOS devices
Education
Gateway Technical College
General Studies
2008 — 2009
Milwaukee Area Technical College
General Studies
2009 — 2010
Milwaukee School of Engineering
Completed Electrical Engineering courses
2010 — 2011
Skills
- Project Management
- Mobile Devices
- Enterprise Resource Planning
- Call Centers
- Business Development
- Customer Retention
- Customer Service
- Aviation
- Commercial Aviation
- Avionics
- Leadership
- Aircraft
- Technical Support
- Crm
- Employee Training
- Telecommunications
- Analysis
- Customer Experience
- Troubleshooting
- Direct Sales
- Team Building
- Data Analysis
- Microsoft Office
- Project Planning
- Process Improvement
- Business Process Improvement
- Cross-Functional Team Leadership
- Program Management
- Time Management
- Quality Assurance
- Vendor Management
- Subrogation
- Social Networking
- Visio
- Linux
- Training
- Customer Satisfaction
- Team Leadership
- Aerospace
- Networking
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