Patrick Wilbur
Director of Multi-Geo BPO Operations | Expert in QSR Tech & Managed Services | Scaling Teams & Processes Across 5+ Countries
- Role
- Director, Operations at Solugenix
- Location
- Great Falls, MT, US
- LinkedIn followers
- 500 followers
About Patrick Wilbur
As Director of Operations at Solugenix, I lead strategy, resource management, and process improvement initiatives that drive efficiency and measurable results. By leveraging analytics and building strong client partnerships, I ensure operations not only run smoothly but also fuel long-term growth.Solugenix is a trusted leader in IT services, delivering technology solutions, talent, and managed services to enterprises worldwide. We help organizations in highly complex and regulated industries remain competitive through technology-driven transformation.With 10+ years of leadership experience across five countries, I’ve successfully launched new campaigns, opened operational locations, and built high-performing onshore, offshore, and nearshore teams. My background spans both the fast-paced QSR industry and the dynamic technology sector, giving me a unique ability to execute under pressure while scaling for future growth.I hold an MBA, along with certifications in SCRUM Master, ITIL 4, and Lean Six Sigma Black Belt. Beyond credentials, I’m deeply committed to continuous learning and empowering teams to achieve excellence in an ever-changing digital world.
Experience
Director, Operations
Jul 2024 — Present
Developed and implemented operational strategies aligned with organizational goals, resulting in improvement in service efficiency.Managed a team of Operations Managers and Supervisors across 5 countries, fostering a culture of collaboration and continuous improvement.Monitor and analyze key performance indicators (KPIs) to ensure adherence to service level agreements (SLAs) and customer satisfaction targets.Collaborated with cross-functional teams to integrate new technologies and streamline processes, reducing operational costs.Ensured compliance with industry regulations and standards across all regions.
Education
University of Montana
Bachelor's degree, Environmental Studies with Minor in Wildlife Biology
2020
Western Governors University
Master of Business Administration - MBA
2021 — 2022
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