Patrick Claudino
Senior Customer Success Manager @SAP
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WORK HISTORY
Senior Customer Success Manager @SAP
London, GB
The Customer Success Manager is a client-facing role, ensuring customer success by delivering ongoing guidance around the overall cloud business strategy and transformation topics after the sales cycle has completed. The role focuses on executive relationship-building and establishment of proactive Success Plans that in turn promote overall customer satisfaction, product adoption and ultimately subscription renewals. The role manages diverse, high profile customers and/or key accounts in close collaboration with the respective account team.
EDUCATION
FGV - Fundação Getulio Vargas
Master of Business Administration (M.B.A.)
Universidade Paulista
Graduation, Administration
SKILLS
ABOUT PATRICK CLAUDINO
Experienced with Customer Management and Support- Ability to build and maintain relationships- Experienced with SuccessFactors cloud-based human capital management (HCM) software solution using SAAS- Good knowledge of SuccessFactors Learning Management System and certified in Recruiting Management- Large Language Models and AI knowledge- Interested in problem solving, troubleshooting, strategy/solution development, new processes, technologies and features- Experienced with implementation partners interactions and communication during implementation projects- Comfortable to communicate and present to senior management/executives and mentoring- Teamwork and priority management when identifying critical issues that need immediate action and fast resolution- Intercultural ability and language skills (English, Spanish, Portuguese and German)Confident, articulate, empathic listener and persuasive speaker. I am the combination of patience, determination and persistence to troubleshoot issues, using creative ways to understand and solve problems. Strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.I am always open to new opportunities and ready to pursue and tackle new challenges in my career.
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