Patrick Becka
Vice President of Product Development @GlowTouch Technologies
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WORK HISTORY
Vice President of Product Development @GlowTouch Technologies
Louisville, KY, US
Emphasis on customer experience and mentoring development team leaders•Improvements in people, process, and product•Revision of annual review processes to better reward top performers•Overhaul of training department to better align with strategic goals and vision/mission•Expansion of products into international markets, starting with the United Arab EmiratesGlowTouch Technologies is a global customer care right sourcing organization that puts people first. Whether you are ready to economically scale your care operations or seamlessly integrate customer success across your channels, platforms, and devices, you can depend on GlowTouch to support your needs.GlowTouch is a woman-led organization, and is headquartered in Louisville, KY, with US offices in Chicago, IL, Dallas, TX, and India offices and delivery centers in Mangalore and Bangalore. We invest in our people so they can bring your company long-term growth. Y(our) success enables us to give more back to the community – and that’s good for us all. Find us online at
EDUCATION
University of Louisville
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
Case Western Reserve University
Bachelor of Science (BS) program (degree completed at University of Louisville), Mathematics
University of Louisville
Bachelor of Science (BS), Mathematics
University of Kentucky
Doctor of Philosophy (PhD) - coursework completed, Decision Sciences and Information Systems
SKILLS
ABOUT PATRICK BECKA
I am a product and software development leader with over 20 years of corporate and consulting experience. Customer-centric and analytical with a deep appreciation for design and systems thinking. I have used my combination of soft skills, critical thinking, and creativity to identify solutions to complex problems across a variety of industries.
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