Patrick Appel
Director, Deskside Support Services at RBC
- Role
- Director Deskside Support at RBC
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Patrick Appel
Experienced leader in Information Technology, Service Delivery, and team support (LAN…
Experience
Director Deskside Support
Oct 2015 — Present · Minneapolis, MN, US
Director, Deskside Support Services builds, leads and oversees the delivery of deskside support to USWM based users for incident management support and coordination of project activities including personnel relocation and technology moves, adds and changes. Position provides advice and counsel to stakeholders concerning Technology Infrastructure/Business Aligned Services issues and industry trends and is a trusted partner of Technology Infrastructure, Technology & Operations organization, and RBC US Wealth Management Business/Functional lines.
Education
Community College of the Air Force
Associate's degree
Community College of the Air Force
Associates
Skills
- Technical Support
- Business Analysis
- Disaster Recovery
- Business Continuity
- Business Process
- Banking
- Risk Management
- Personnel Management
- Relationship Management
- Quality Improvement
- Business Services
- Management
- Help Desk Management
- Call Centers
- Visio
- IT Service Management
- Change Management
- Team Leadership
- Business Process Improvement
- Vendor Management
- Crm
- Active Directory
- Integration
- Help Desk Support
- Customer Service
- IT Operations
- Process Improvement
- Technology Management
- Sdlc
- Pmi Trained
- Military
- Leadership
- Bmc Remedy
- Strategic Planning
- Infrastructure
- Military Experience
- Troubleshooting
- Information Technology
- IT Management
- Service Metrics Analysis
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