Patrick Wilson
Sr. Program Manager at Amazon
- Role
- Sr Program Manger at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Sr Program Manger
Apr 2022 — Present · Seattle, WA, US
Responsible for programmatic management of the enablement and restriction logic that govern products’ export eligibility across all Amazon marketplaces; a multi-billion-dollar business annually.• Launched exports selection on Amazon India, Australia, Arab Emirates, Netherlands, and Singapore.• Manage the Exports and Expansion ticketing system, including SOP design for customer support associates, and direct handling of escalated issues.• Led the expansion of edible exports from $30 million in 2019 to $120 million in 2023; primarily driven through syntactical logic corrections and partnership with Legal to remove archaic mechanisms and rule designs.• Primary business stakeholder in designing a revamped rule management tool to streamline the input of export eligibility updates to facilitate self-service by worldwide export teammates rather than a single superuser.
Education
University of Southern California
Bachelor's degree, Psychology
2009 — 2011
Skills
- Microsoft Office
- Research
- Microsoft Excel
- Customer Service
- Microsoft Word
- Public Speaking
- Powerpoint
- Project Management
- Management
- Teaching
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