Patrick Wilkes
- Role
- Customer Success Manager at Fama Technologies Inc.
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Patrick Wilkes
Experienced customer support professional, who has demonstrated the ability to lead…
Experience
Customer Success Manager
Jun 2022 — Present
We are a start up company providing pre-employment screening of individuals online content. I manage a team that provides multi-channel customer support to our clients, across a range of industries. I am responsible for building and growing the Support Team into a world-class organization by developing the infrastructure needed for scaling the department for rapid future growth. This includes deploying and optimizing new applications like Zendesk and Intercom as well as the creation of all the departmental documentation used internally for training and externally by our clients.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Hospitality Industry
- Management
- Vendor Management
- Salesforce.com
- Call Center Start-Up
- Sales
- Service Delivery
- Recruiting
- Cost Control
- Hotels
- Training
- Microsoft Office
- Operations Management
- Leadership
- Six Sigma
- Team Leadership
- Outlook
- Vendor Relations
- Account Management
- Marketing Strategy
- Sales Support
- Team Management
- Strategic Partner Relationship Management
- Hiring
- Technology Management
- Software Documentation
- Organizational Project Management
- Sales Operations
- Team Building
- Customer Service
- Customer Retention
- Communication
- Customer Satisfaction
- Sales Management
- Spanish
- Project Management
- Call Center
- Change Management
- Human Resources
- Strategy
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