Patrick V.
Customer Care Associate at Fidelis Care
- Role
- Customer Care Associate at Fidelis Care - New York
- Location
- Albany, NY, US
- LinkedIn followers
- 500 followers
About Patrick V.
Formal education in Business, Technology and Economics. Professional experience working…
Experience
Customer Care Associate
Nov 2018 — Present · Latham, NY, US
Document workflow processes using Customer Relationship Management software (Salesforce)• Responsible for customer incident responses, escalations and troubleshooting cases• Act as a liaison between sales representatives, various internal departments, NY State of Health and customers through phone, email and face-to-face correspondences• Make inquiries to managers and directors pertaining to higher priority cases while ensuring full resolution of requests
Education
Empire State University
Bachelor's degree, Science in Business, Management and Economics
Hudson Valley Community College
Associate’s Degree, Business
2016 — 2019
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