Patrick Supple

Global Category & Portfolio Manager Sales, Bpo and Data Categories @Centrica

Windsor, GB

Owned End-to-end Category Management for Centrica’s Customer Operations (BPO, F&A outsourcing, offshore and onshore contact centers). Accountable for commercial operations in India, South Africa and North America. Portfolio of 4 key Tier 0 Suppliers. • Created and managed 3-year BPO category strategy, designed commercial pipeline and introduced strategic governance (to Board level). Produced supporting Category Plans.• Managed £90m budget, achieving 11% Y-o-Y cash savings. • Led cost reduction programmes across Customer Ops / BPO spend areas; top performer in efficiency savings across Customer Ops Procurement (2017, 18 & 19).• Best practice lead on Category Management, Audit compliance and SRM forums with various FTSE 100 organisations; included Gartner and Global Summit events. Mentored Centrica Procurement graduates.• Re-negotiated supplier agreements, SLA’s, rate cards, pricing schedules and rebates.• Collaborated with cross-functional teams, at Director level, to deliver Centrica strategic business objectives.• Evaluated RFI, RFP, RFQ and tender responses. Drafted contract agreements, including MSA’s. • Designed Data Privacy Agreements in line with GDPR regulations.• Reduced Networks supply chain by consolidating WAN / LAN providers; inc. onboarding / exiting of suppliers. • Studied global market activity to bring in new products / solutions. • Designed contracts and gain-share reward models to support transformation programmes (inc. Web-chat and Robotics automation).(Won Procurement Award for Value and Excellence). • Tools used: SAP, ARIBA, Docusign