Patrick Shields

About Patrick Shields

Hi everyone! I’m Patrick, an accomplished and goal-oriented executive with extensive…

Experience

1. Regional Director of Operations

   Healthcare Services Group, Inc

   Jun 2020 — Present

   In my recent job, I maintain key accounts by demonstrating excellent organizational and time management expertise. To deliver high-level services, I engage with ‎residents, clients, other personnel, and the public. By meeting monthly/quarterly with RVPs of clients, I conduct business reviews, such as ‎administrator surveys. Moreover, I examine service quality delivered in all facilities and ‎districts through effective inspections. By tracking all of MIT’s training and RAP programs, I ensured the transition into permanent ‎roles. I inspect complaints related to the operation and the effects of satisfactory ‎solutions. ‎ Below listed are some of my achievements within this role: Decreased over time by 17%+ and completed 25 start-ups by graduating more than 40 people from the MIT ‎program and 14 Registered Apprentices.‎ Engaged in evaluating Profit and Loss (P&L) statements and budgetary management to prepare the annual budget.‎ Decreased over time ranging from 19.7% to 2.1% by showcasing outstanding professional skills. ‎ Champion Dining/Environmental Services, laundry, and floor care program.‎ Managed 55-plus facilities across environmental and dining services.‎

Education

• Stephen F. Austin State University

  Hotel Restaurant Management

  2000 — 2001

• University of Houston

  Hotel Restaurant Management

  2001 — 2004

Skills

• Hotels
• F&B Management
• Pre-Opening
• Front Office
• Banquets
• Housekeeping
• Food & Beverage
• Customer Service
• Hotel Management
• Interviews
• Rooms Division
• Budget Management
• Revenue Analysis
• Catering
• Recruiting
• Event Management