Patrick R.

About Patrick R.

I am a seasoned executive with over 10 years of progressive experience in electric vehicle (EV) service operations, diagnostics leadership, and commercial support across North America. Recognized for my ability to build world-class teams, launch operational infrastructure from the ground up, and deliver measurable improvements in customer satisfaction, I have helped organizations scale their EV platforms while maintaining compliance, uptime, and technical excellence.My background spans both emerging and established players in the EV ecosystem. Currently, I am the Vice President of Service and Product Support at The Lion Electric Co. Under my leadership, we rolled out a North American diagnostics escalation structure and streamlined end-to-end service operations for both Tier 1 clients and factory-direct deployments. I developed LMS-based technician training programs, introduced a standardized repair coding framework, and drove regulatory testing processes to accelerate vehicle deployment across diverse markets.Previously, I led field service operations at Proterra, managing regional support teams, implementing service bulletins, and improving technical field tools. At Tesla, I advanced through the technician ranks by delivering expert diagnostics, representing the brand internationally, and supporting the launch of global service centers.Professional focal points include EV diagnostics, customer support, operational setup, and charger compatibility. Delivering superior results in these areas requires a mix of hands-on technical fluency, engineering insight, and scalable leadership systems.Colleagues describe me as driven, collaborative, detail-oriented, and passionate about building reliable EV service systems that grow with customer demand. I welcome opportunities to connect with professionals in the clean transportation and EV technology fields.Feel free to reach out if you would like to connect or discuss how we can collaborate.

Experience

1. Service Operations Manager

   Scout Motors Inc.

   Nov 2025 — Present