Patrick Portilla

Executive Technical Support Senior Specialist @Bausch + Lomb

Miami-Fort Lauderdale, FL, US

Deliver white-glove IT support to C-level executives and executive assistants in high-visibility environments.• Ensure zero-downtime performance across hardware, software, network, and collaboration platforms.• Acted as a senior escalation point and provided guidance to IT staff supporting executive environments.• Lead executive event technology support for Board of Directors meetings and earnings calls with zero-failure execution.• Manage executive device lifecycle (Intune, compliance, patching, upgrades, asset tracking).• Configure and support Microsoft Teams Rooms and hybrid A/V environments.• Conduct infrastructure audits (network tracing, patch panels, cabling validation).• Collaborated with cross-functional teams to improve ServiceNow workflows and operational efficiency.• Act as a trusted advisor to executive stakeholders on technology improvements.• Led planning and execution of executive technology setups for high-visibility events