Patrick Modou S.
Senior IT Technical Support Manager Head of Technet Support Services# @IPC International
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WORK HISTORY
Senior IT Technical Support Manager Head of Technet Support Services# @IPC International
High Wycombe, GB
Providing strategic ownership of global IT service delivery across EMEA and APAC following IPC’s transition to an International operating model.Operating at Head of IT Operations level, leading the design of a Follow-the-Sun support model across the UK, EU, Auckland, Sydney, and India to improve global service coverage and resilience.Partnering with internal technology and digital teams to deliver an Amazon Connect CCaaS platform integrated with ServiceNow, enabling multi-channel and AI-enabled support capabilities while strengthening ITIL-aligned service operations.
EDUCATION
Eastbourne College of Arts and Technology
Merit, Advance GNVQ in IT
ABOUT PATRICK MODOU S.
As the Senior Technical & Digital Support Manager at IPC EMEA, my mission is to deliver operational excellence and customer satisfaction across 5500 Subway restaurants in Europe. With a focus on strategic alignment and continuous improvement, my team and I have successfully built a multilingual technical support center, showcasing our proficiency in vendor management, trending analysis, and incident resolution.Our collaborative efforts have established a robust technical service platform, supporting franchisees in 28 countries with services in five languages. We are dedicated to enriching our environment with quality solutions and effective team leadership, ensuring that our technical strategies not only fulfill but exceed business requirements.
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