Patrick McGee
Client Solutions Specialist at accesso
- Role
- Client Solutions Specialist at accesso
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Patrick McGee
I have recently relocated to the Tristate area to once again peruse a career in the…
Experience
Client Solutions Specialist
May 2023 — Present
Handle the daily setup, configuration, testing, and troubleshooting of ticketing products for our clients- Provide troubleshooting and diagnostic support for complex technical and customer service problems- Carefully run and verify client-specific reports, meticulously filtering the results to ensure accuracy and completeness- Provide clear, timely updates on daily progress and project status to clients and the client services team- Maintain excellent communication with internal departments, including operations, software engineering, IT support, and quality assurance, as well as external clients and third-party partners- Perform testing on new software releases and monthly website reviews for existing clients- Utilize web-based technologies including SQL, Jira, Confluence, XML, HTML, and Passport.
Education
DeSales University
Bachelor's degree, Film/Video Production
2005 — 2009
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