Patrick McCarron
Support Delivery Manager at IBM
- Role
- Support Delivery Manager at IBM
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Patrick McCarron
Experienced Technical Support Manager with over two decades of leadership in global software support operations. I specialize in managing distributed teams, driving process improvements, and enhancing client satisfaction across complex technical environments. Passionate about coaching, team building, and delivering measurable results.Currently leading worldwide support for IBM’s Engineering Lifecycle Management suite, I focus on proactive issue resolution, employee development, and strategic collaboration with sales and development teams. Certified Kepner-Tregoe Resolve Process Coach with a strong track record of transforming support infrastructure and improving operational efficiency.
Experience
Support Delivery Manager
Aug 2020 — Present · US
Lead a global team supporting IBM Engineering Lifecycle Management products- Drive employee development and performance metrics- Resolve complex technical issues using Kepner-Tregoe methodology- Ensure SLA compliance and high client satisfaction- Collaborate with sales to prevent support-related sales disruptions.
Education
Westfield State University
Bachelor of Science (B.S.), Criminal Justice
1990 — 1993
Westfield State University
Bachelor of Science (B.S.), Criminal Justice
1989 — 1993
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