Patrick Masticola

About Patrick Masticola

I\'m passionate about leveraging technology to enhance business operations and customer experiences in the retail industry. As an IT Manager at Five Below, I play a key role in ensuring smooth and efficient store operations.I manage the relationship with store systems vendors, oversee day-to-day help desk operations, depot, and lead all IT aspects of new store growth projects. I also serve as project manager for various initiatives, including handheld computer deployments, self-checkout implementations, and POS terminals.I\'m proud of the contributions I\'ve made to Five Below\'s success, and I\'m constantly seeking new ways to improve our technology infrastructure and support our growing store network!

Experience

1. Manager of Store IT Infrastructure Systems

   Five Below

   Mar 2021 — Present · Philadelphia, PA, US

   Manage vendor relationships, ensuring exceptional SLA adherence and exceeding KPI goals. Lead contract negotiations to optimize service delivery and cost-efficiency.Oversee help desk and depot operations, ensuring timely resolution of technology issues and end-user support. Monitor performance and implement strategies to improve efficiency and customer satisfaction.Lead IT aspects of new store growth, including infrastructure setup, equipment procurement, and personnel training.Serve as Project Manager for key initiatives:* Zebra handheld deployment (1700+ stores)* Self-checkout implementation * Omnichannel fulfillment solutions (BOPIS, Ship from Store)* POS terminal refresh Verifone terminals)Demonstrate expertise in contract negotiation, securing favorable pricing and resulting in cost savings.Manage VoIP deployment and Workspace One configuration.Multi-time nominee of the Gold Medallion award for IT projects.Received \"Kenny\" award from CFO Ken Bull for outstanding cost-saving efforts.

Skills

• Radio Broadcasting
• Mobile Internet
• Mobile Communications
• Adobe Audition
• Pro Tools
• Video Production
• New Media
• Voice Over
• Mobile Marketing
• Advertising
• Media Production
• Digital Audio
• SEO
• Blogging
• Audio Editing
• Social Networking
• Social Media Marketing
• Public Relations
• Media Relations
• Photography
• Marketing Communications
• Powerpoint
• Microsoft Excel
• Marketing
• Audio Post Production
• Copywriting
• Journalism
• Sound
• Microsoft Office
• Sales
• Social Networking Sites
• Mobile Devices
• Microsoft Word
• Sales Management
• Apple Os
• Digital Media
• Script-Writing
• Video Editing
• Radio
• Film Production