Patrick Lynch
- Role
- Vice President Operations at Cambridge Group
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Patrick Lynch
MBA with over 15 years of global operations management experience and a proven track…
Experience
Vice President Operations
Oct 2020 — Present
Responsible for the day-to-day operations and profitability of 70 franchised spas in 4 states and a $70 million P&L •Oversaw the acquisition and onboarding of 30 clinics in a 2-year period •Launched a near-shore, outsourced customer service call center in Jamaica, reducing labor costs by $1.5 million per year while increasing consistency, oversight, and customer satisfaction •Created a shared services organization to oversee strategic planning, project management, inventory/supplier management, real estate/facilities management, and business analytics •Implemented several software solutions to streamline real estate portfolio management, state and county licensure compliance, supply ordering, and maintenance ticketing •Rolled out new inventory management process and renegotiated vendor contracts resulting in a 5.5% YOY decrease in non-payroll COGs •Developed a sales culture through improved hiring, onboarding, reporting, and communication resulting in a 3 year high for sales closing rate
Skills
- Project Management
- Strategic Planning
- Competitive Analysis
- Leadership
- Business Process Improvement
- Cross-Functional Team Leadership
- Training
- Customer Experience
- Voice of the Customer
- Logistics
- Valuation
- Business Development
- Program Management
- Outsourcing Management
- Project Planning
- Analytics
- Corporate Finance
- Customer Service
- Business Strategy
- Business Analysis
- Data Analysis
- Team Building
- Market Research
- Military
- Vendor Management
- Marketing
- Operational Planning
- Analysis
- Management
- Strategy
- Team Leadership
- Security Clearance
- Management Consulting
- Financial Analysis
- Budgets
- Product Management
- Customer Satisfaction
- Strategic Partnerships
- Risk Management
- International Relations
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