Patrick Leyte

Account Manager @MSP Corp

London, ON, CA

As an Account Manager at MSP Corp, I’m responsible for managing a diverse portfolio of clients who rely on our outsourced IT solutions to power and protect their businesses. MSP Corp delivers tailored managed IT services across Canada, helping organizations streamline operations, enhance security, and scale with confidence.Key Responsibilities:Act as the main point of contact for a diverse client base, ensuring exceptional service delivery and satisfaction with MSP Corp’s IT solutions.Build trusted relationships with stakeholders, proactively identifying their evolving needs and aligning services to support their business goals.Coordinate with internal technical teams to deliver seamless support, resolve escalations, and drive continuous service improvement.Conduct regular business reviews, monitor account performance, and provide strategic recommendations to maximize client value.Identify opportunities for service expansion, cross-sell initiatives, and long-term partnership growth.Foster high levels of client satisfaction and retention by delivering responsive, solutions-focused account management.Supported smooth onboarding and transitions for new clients, ensuring minimal disruption and strong early engagement.This role allows me to combine relationship management, technical insight, and strategic thinking to help businesses thrive with reliable, scalable IT solutions.

Blenheim District High School

OSSD

Conestoga College

Associate's degree