Patrick Lestingi

About Patrick Lestingi

8 years of progressive Operations experience with a strong track record of success in the tech and logistics industries. Experience in product development and management, launching new verticals, and scaling businesses. Also, highly experienced in project management and operations while consistently delivering results and demonstrating commitment to optimizing efficiency, enhancing customer experiences, and driving business growth. Scaled successful businesses for goPuff, Amazon, and Grubhub. Utilized a variety of operational tools, such as Zendesk, Slack, JIRA, SQL, and ReDash to increase efficiency. Implemented new processes to track development to expedite employee growth.Recognized for leading and mentoring employees, developing staff through empowerment and real-time coaching. Experienced in working with and building relationships across teams at all levels by establishing role clarity, being an active listener and resolving issues Ability to learn quickly and adapt to new environments by learning the culture and by building relationships quickly. Trained in Zendesk Support, Analytics, and Using Talk/Voice & Messaging. Bachelor of Business Administration (B.B.A.) focused in Finance and Financial Management Services from Temple University - Fox School of Business and Management.

Experience

1. Deployment Process Manager

   Instacart

   Oct 2023 — Present

   Partner directly with the members of Instacart’s Caper Deployment Operations team and our deployment partners to understand and map their day-to-day processes throughout the hardware deployment lifecycle of Caper carts, including: warehousing, configuration, shipment, set up, and support. • Document and communicate findings to create a shared understanding of hardware deployment and support processes cross-team. • Build the knowledge base required to enable consistent execution of work at scale. • Identify, propose, and establish additional tools required to ensure that work can be completed in a high quality and efficient manner. • Onboard new vendors to complete deployment and support work at scale. • Work with partners to establish performance objectives and collaborate with stakeholders to ensure they are met. • Identify opportunities for process improvement. • Work with functional leaders to prioritize and create scalable solutions to address.

Education

• Fox School of Business at Temple University

  Bachelor of Business Administration (B.B.A.), Finance and Financial Management Services

Skills

• Analysis
• Powerpoint
• Microsoft Excel
• Business Understanding
• Business Development
• Communication
• Leadership
• Business Strategy
• Work Effectively
• Social Media
• Financial Analysis
• Management
• Microsoft Word
• Team Leadership
• Strategic Planning
• Teamwork
• Research
• Finance
• Customer Service
• Microsoft Office
• Sales
• Public Speaking
• Inventory Management
• Time Management