Patrick Lavoy

About Patrick Lavoy

Daikin Applied designs and manufactures technologically advanced commercial HVAC systems…

Experience

1. Senior Sales Executive

   Daikin Applied Americas

   Sep 2019 — Present

   Develop proposals, often involving cost effectiveness or return on investment calculations, for presentation to customers based on preliminary site review and analysis of projects with customers, blueprints, specifications, proposals and other documents. Determine customer need and work closely with customers to determine the most cost-effective and sellable solutions, thereby increasing and sustaining customer loyalty. Conduct post sale follow-ups with customers to ensure all sales agreements have been accomplished and customers are satisfied with all aspects of the transaction. Manage and sustain high levels of customer satisfaction and provide solutions for performance enhancement and proactive resolution of issues to ensure customer expectations are met. Follow-up with internal and external contacts in a timely manner. Maintain accurate and timely sales activity information in Company sales management and reporting tools including, but not limited to, Outlook, Sales Force, booking and project management and turnover documentation. Record sales leads, contacts, referrals, future opportunities, follow-ups, key names and addresses. Maintain an accurate sales pipeline and a high level of pipeline management. Provide accurate periodic sales forecasts as requested. Increase market penetration within assigned geography and/or vertical market by securing new customers and expanding the scope of products and services purchased by the existing customer base at key, target, managed, and maintained owner accounts. Oversee the execution of maintenance contracts to ensure profitable contract compliance and on time contract renewals. Manage and sustain high levels of customer satisfaction. Provide solutions for performance enhancement and proactive resolution of issues to ensure customer expectations are met. Maintain excellent relationships with Operations and Field personnel. Follow-up on all leads from field personnel, service technicians and Service Coordinators.

Skills

• Competitive Analysis
• Product Development
• Key Account Management
• Business Strategy
• P&L Management
• Leadership
• Business Planning
• Direct Sales
• Selling
• Entrepreneurship
• Manufacturing
• Cross-Functional Team Leadership
• Process Improvement
• Sales Operations
• Product Marketing
• Project Management
• Product Management
• Sales Process
• Marketing Strategy
• Green Building
• Crm
• Engineering
• Energy Audits
• Pricing
• Business Development
• Cooling Water
• Forecasting
• Project Planning
• Customer Service
• Customer Satisfaction
• Team Leadership
• Solution Selling
• Purchasing
• Account Management
• Management
• B2b
• Sales