Patrick Kokoruda

About Patrick Kokoruda

I am an enterprise healthcare executive who builds and scales systems that transform patient access, drive revenue growth, and strengthen organizational market position. At Cleveland Clinic, I lead enterprise access transformation and the Virtual Second Opinion (VSO) business — advancing our mission to deliver world-class care globally while unlocking operational capacity and financial performance at scale.My leadership scope includes strategy, P&L, operations, technology, and market growth. I have driven multi-million-dollar investments, overseen high-performing teams across 200+ locations, and built cross-functional governance models that align physicians, operations, and IT to deliver measurable outcomes.Career Highlights:•Led access redesign unlocking weekly new patient slots and cutting wait times across specialties.•Managed enterprise contact centers handling 7M+ annual patient contacts, achieving record first-call resolution rates.•Spearheaded Epic Cadence/Cheers optimization and automation, increasing digital scheduling adoption by 50%.• At Geisinger, reduced unused capacity by 33%, sustaining >90% fill rate for 13 consecutive months and generating additional appointments annually.• Delivered $14.5M in revenue from order conversion efforts.• Increased self-scheduling volume by to 900K appointments annually.• Implemented Conversational AI, cutting call failures 50% and achieving a 95% recognition rate.• Elevated Press Ganey scores from bottom to top quartile through culture, process, and technology transformation.I bring a C-suite mindset to every initiative, with a focus on growth, operational excellence, and quality in care delivery.

Experience

1. Vice President Access Transformation

   Cleveland Clinic

   Jan 2025 — Present

Education

• Webster University

  MHA

  2013 — 2016

• University of Missouri-Kansas City

  Cerner Certificate in Healthcare Leadership

  2015 — 2016

• Baker University

  Bachelor of Science