Patrick Kocon

Senior Manager CSS Implementations -Projects- Change Management | Supporting Contact Center Solutions, BCD Travel |Wellness Enthusiast | Avid Golfer | Expert in FIO methods | Do Hard Things

Role
Senior Manager at BCD Travel
Location
Cleveland, OH, US
LinkedIn followers
500 followers

About Patrick Kocon

A Wellness Enthusiast who happens to lead a team of AMAZING Project Managers and dabble with other cool stuff. If you would like to know more, just ask

Experience

  1. Senior Manager

    BCD Travel

    Jan 2023 — Present

Education

  • Traveline Travel School

    ICTA Certified, Travel

    1998 — 1999

  • Cross Roads Christian Academy

    High School Diploma, Honor Classes

    1995 — 1996

Skills

  • Leisure
  • Revenue Analysis
  • Business Travel
  • Troubleshooting
  • Apollo Gds
  • Call Centers
  • Small Events
  • Customer Service
  • Mentoring
  • Call Center
  • Travel Technology
  • Airlines
  • Sla
  • Tourism
  • Sales
  • Ticketing
  • Expense Management
  • Operations Management
  • Telephony
  • Talent Management
  • Event Management
  • Workforce Management
  • Coaching
  • Contact Centers
  • Genesys
  • Staff Development
  • Social Media
  • Travel Management
  • Rfp
  • Social Skills
  • Social Networking
  • Disaster Recovery
  • Leadership
  • Online Travel
  • Hotels
  • Customer Satisfaction
  • Training
  • Process Improvement
  • Leisure Travel
  • Management

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Patrick Kocon — Senior Manager at BCD Travel in Cleveland, OH, US | Unifers