Patrick Kirchenkamp

Director, Professional Services Eu @Nice Cognigy

Düsseldorf, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Director, Professional Services Eu @Nice Cognigy

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Dusseldorf, DE

I lead NiCE Cognigy’s Professional Services in Europe, helping enterprise clients and partners design and deliver AI solutions that transform customer service and drive measurable business impact. Our advanced AI agents elevate customer service, maximize business value, and transform customer experience.Since joining Cognigy, I have significantly expanded and transformed the Professional Services function from an ad-hoc consulting unit into a robust, cross-functional organization delivering end-to-end project execution. We have established ourselves as strategic growth enabler for Cognigy, as well as trusted strategic advisors to enterprise clients, guiding them through complex transformation initiatives.

EDUCATION

2005 — 2009

Fontys Venlo University of Applied Sciences

Bachelor of Commerce (B.Com.), International Marketing

2009 — 2010

University of Plymouth

Master of Science (M.Sc.), Business and Management

SKILLS

Marketing CommunicationsBusiness StrategyBusiness Process TestingSocial MediaInternationalisationMicrosoft OfficeProjektmanagementMicrosoft WordFulfillment ServicesCrmFulfillment ManagementProcess ImprovementMarketing StrategyMarketing OperationsSap ErpProject ManagementLogistikSports BusinessProcess ManagementMicrosoft ExcelLogisticsE-CommerceMs ProjectProduct ManagementScrumInternational MarketingReporting & AnalysisCustomer ServiceSap CrmManagement

ABOUT PATRICK KIRCHENKAMP

I’m a Professional Services Leader experienced in scaling international delivery organizations, transforming operating models, and shaping service strategy and operations, with a focus on people development and the operating structures required for consistent, high-quality delivery at scale.

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