Patrick Kennedy

About Patrick Kennedy

Process innovator at the intersection of operations and engineering. By leveraging Lean principles and data analytics, I’ve spearheaded initiatives across multiple work environments, achieving significant defect reductions and multi-million dollar savings. I thrive on transforming complex challenges into scalable,\"best-in-class,\" standardized solutions. Grove City College alumnus & current Amazonian.

Experience

1. Sr Program Manager - Nasc Aces Cx Analytics, Network Defect Reduction

   Amazon

   May 2025 — Present

   Multi-Million Dollar Process Engineering: Spearheaded configuration updates across 26 NASC sites; engineered proof-of-concept solutions for diverse sorter types, yielding $4.09M in cost avoidance.Network-Wide Logistics Optimization: Rectified DDU missort challenges via postal heat mapping and logic re-design, delivering $3.03M in savings and while influencing partner teams to bring engineering solutions above the line in the 2026 roadmap.Metric Creation & Product Management: Leveraged customer insights to enhance visibility of key CX metrics and prioritized engineering resources to develop an original metric solving complex sortation attribution defects.High-Stakes Peak Initiatives: Orchestrated critical seasonal launches and audits, including new sorter strategies and launch, new metric development, and metric standardizations to ensure PEAK operational readiness.

Education

• Grove City College

  Psychology (B.S.), Emphasis on Industrial and Organizational Psychology

  2010 — 2014

Skills

• Training
• Management
• Recruiting
• Supply Chain Management
• Customer Service
• Sales
• Hiring
• Research
• Microsoft Office
• Spss
• Public Speaking
• Employee Engagement
• Productivity Improvement
• Google Docs
• Data Analysis
• Kronos Timekeeping
• Sharepoint
• Leadership