Patrick Jesberger

About Patrick Jesberger

I am an Advanced-Certified Scrum Product Owner (A-CSPO) with 20+ years of project…

Experience

1. Scrum Product Owner

   Progressive Insurance

   Aug 2014 — Present

   Progressive is an excellent employer and I still wake up excited to contribute. I make Progressive’s digital service offerings better, and my fingerprints are on many of Progressive’s current digital experiences on both the web and in our apps. I enjoy leading people while I’m managing each feature. People are our most valuable asset and I prioritize them over product every time. My approach as a Product Owner is to persuade, inspire, and lead a team by earning their trust. I provide oversight to the delivery team and I’m an advocate for ideas that make good business sense. My experience allows me to have seasoned perspective of how features fit together. I’m transparent with my thoughts/plans and welcome disagreement. I say “no” frequently but I’m not afraid to say “yes,” especially when the extended-term business value outweighs the short-term expense. I excel at breaking a product down into small, practical delivery segments upon which the team can incrementally improve. Some of my latest contributions: 1. Removed supplemental billing information displayed to customers. Deleting the display made a cleaner visual presentation, reduced customer defection, and resulted in a projected 5-year net benefit of $21mm. Added a display of reasons why a customer would be unable to move their due date. The information reduced phone calls with a projected 5-year net benefit of $932k. We promoted loyalty rewards and encouraged policy bundling to earn more benefits. The sales increase is projected to provide a 5-year net benefit of $2.9mm. I successfully executed enhancements to componentize screen elements and bring screens into visual and aural accessibility compliance, driving customer satisfaction and reducing unnecessary litigation.

Skills

• Budgets
• Strategy
• Customer Service
• Call Centers
• Insurance
• Management
• Requirements Gathering
• Business Process
• User Experience
• Customer Retention
• Project Planning
• Process Improvement
• Customer Satisfaction
• Performance Management
• Change Management
• Team Leadership
• Business Analysis
• Call Center
• Business Process Improvement
• Crm
• Strategic Planning
• Team Building
• Coaching
• Project Management
• Training
• Customer Experience
• Business Intelligence