Patrick Hart

District Manager @Sym-Tech Dealer Services

Toronto, ON, CA

Train, coach, and motivate assigned dealerships through structured, full-day in-store visits focused on consistent execution of the F&I sales process.• Model best-in-class F&I sales behaviors through live, customer-facing demonstrations (“show-me” training) to reinforce process adoption and product presentation standards.• Administer and evaluate F&I process core competency and product knowledge assessments to drive skill development and accountability.• Track dealership performance and deliver Profit Gap Analysis (PGA) results, providing clear, data-driven insights to dealership leadership and internal stakeholders.• Leverage reporting tools and rolling performance data to monitor trends, identify opportunities, and support sustained improvement across accounts.• Support account kick-off and ongoing account development initiatives to ensure alignment, execution, and long-term performance growth.• Maintain regular communication with leadership, sharing performance updates, emerging opportunities, and potential risks.