Patrick H.
Principal Service Engineer @ Mercedes-Benz USA | Mechanical Engineering
- Role
- Aftersales Support Engineer - Brakes, Driver Assistance, Steering, and Suspension at Mercedes-Benz USA
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Patrick H.
Currently I hold the position of After Sales Service Engineer for Mercedes-Benz USA. As a component group engineer, I specialize in Advanced Driver Assistance Systems, Brakes, Steering, Suspension, Wheels and Tires. With the current role I lead large scope projects with entities from across the globe to solve complex automotive issues. Previously I have held positions in the automotive, racing and power generation industries performing leadership, operations and maintenance management, fleet management and high capital project management just to name a few.
Experience
Aftersales Support Engineer - Brakes, Driver Assistance, Steering, and Suspension
Jan 2024 — Present
Provide technical support for driver assistance systems across the vehicle lifecycle, serving as a technical liaison between engineering, manufacturing, quality, and field teams.Support brake, steering, suspension, and driver assistance systems in an aftersales and field-support capacityDiagnose and resolve complex system-level issues impacting vehicle performance, safety, and customer satisfactionAnalyze field data and warranty trends to identify root causes and recommend corrective actionsCollaborate cross-functionally with design engineering, quality, and service organizations to implement sustainable solutionsContribute to continuous improvement initiatives and technical documentation for internal and external stakeholders
Education
University of North Florida
Bachelor of Science
2005 — 2010
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