Patrick Gabon

Experience

1. Program Manager i - (Contact Center, Amazon Health Services, One Medical)

   Amazon

   Jun 2023 — Present

   Lead project teams from start to finish with the utilization of Charters, RAID Logs, Project Plans, etc.Project management of standard work development teams to define and maintain process, scope of work process changes to ensure seamless transition of change, and organization staffing initiatives to keep cross-functional teams tracking to goalManage intake process for approved Change Requests by conducting interviews that identifies the main problem, work needed, stakeholders, possible solutions; hand-off intake form to the next team‘One-Pager’ and ‘Standard-Work’ development for approved Change Requests to prepare the operations department for integrations and acquisitions that affect company’s Contact CenterProvided administrative support to Operations Teams at an ad hoc basis

Education

• Sonoma State University

  Bachelor of Arts - BA, History Major, Business Administration and Management Minor, Political Science Minor

  2012 — 2017

Skills

• Volunteering
• Working with Children
• Google Adwords
• History
• Lesson Planning
• Teamwork
• Working with Clients
• Tutoring
• Liberal Arts
• Leadership
• Marketing
• Public Speaking
• Nonprofits
• Sales
• Search Engine Optimization (SEO)
• Setting Appointments
• Event Planning
• Teaching
• Events Organisation
• Digital Marketing
• Social Media
• Microsoft Word
• Communication
• Google Analytics
• Search Engine Marketing (Sem)
• Curriculum Design
• Critical Thinking
• Classroom Management
• Powerpoint
• Microsoft Excel
• Writing
• Research