Patrick G. McGowan
Product + UX Leader ➟ Create > build > launch enterprise SaaS & PaaS | Extensive 0 to 1 and Greenfield Experience
- Role
- Head of Product & Ux Managing Principal Senior Director of Ux Senior Product Manager at The Service Design Group
- Location
- Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Patrick G. McGowan
Product + UX Leader with extensive Zero to One and Greenfield experience in enterprise SaaS, PaaS, and XaaS. 15+ years of UX design and product management leadership, 15 years of leading teams, and a lifetime of having a winning mindset, particularly in highly ambiguous settings.I have had consistent success defining, building, and launching transformative products, experiences, and services, primarily for Zero to One and Greenfield Opportunities. I\'ve created everything from enterprise SaaS platforms to Machine Learning (ML) and AI services that optimize industrial production facilities. I have picked up more than 20 patents (11 granted and 12 published) along the way:Direct design and product activities for up to 8 concurrent products with values ranging from $2M to $5M, each representing $10M-$100M in new recurring revenue. I have also taught Design, Innovation, and Entrepreneurship at NC State University since 2021:Clients and colleagues tell me my super powers are facilitation, storytelling, prototyping, ideation, team building, and getting it done in the face of ambiguity! I am a tireless thinker, restless innovator, thoughtful leader, and dedicated mentor committed to bringing value to every interaction, project, conversation, or opportunity. I\'ve been fortunate to win many awards personally and have optimized a portfolio that won a client an award from the US President:Product Management | Product, Process, UX, Business Model, and Service Design | Cross-functional Leadership | Partnering across Design, Product Management, and Engineering | B2B, B2E, and B2B2C | Artificial Intelligence (AI)| Machine Learning (ML)| Enterprise Solutions | SaaS | PaaS | XaaS | UX/UI/CX Design Thinking | UX Innovation \"\":You might find me lecturing on a campus about UX + product management + innovation, coaching entrepreneurs, competing on a soccer field, or perhaps one day returning to playing guitar in a punk or metal band.Let\'s do this. Let\'s build awesome together!
Experience
Head of Product & Ux Managing Principal Senior Director of Ux Senior Product Manager
Jan 2018 — Present
Create, build, and launch Zero to One and Greenfield SaaS, PaaS, and XaaS offerings for industry-leading giants and high-growth startups; Create Agile cultures of Product, UX and data-driven excellence; Drive product and UX vision and strategy, leading and mentoring teams of 10-30 people across 3-5 parallel initiatives: End-to-end Player-Coach — set the vision, define the roadmap, establish OKRs & KPIs, drive cross-functional collaboration, ideate like crazy, co-create and test solutions, establish feedback loops, continuously refine, and own results: Delivered AI/ML offerings with 9-month ROI—drove 40% improvement in account retention, 30% increase in renewal rate, and 15% revenue growth. Refined and launched AI/ML offering with 220% YOY revenue growth. Created UX/CX solutions with 6-month ROI that produced a 20 pt increase in NPS, 4 pt increase in contract renewal rate, and 2 pt increase in revenue. Orchestrated UX/CX improvements with 3-month ROI that created 20% lift in renewals and 5% lift in win rate. Presented national and international talks on CX, UX, and Service and Business Model Design: Secured subscription-based business with market leaders Bayer, Novonesis, Dawn Foods, and PTC Software. Built proprietary software for end-to-end ideation, build, commercialization, and launch of SaaS, PaaS, and XaaS offerings. Invented 3 process methodologies that deliver 90% launch success rate across industries: Bayer Novonesis Generac PTC Software Etix Taco Bell Dawn Foods Johnson Controls NC Department of Revenue Dart Container Various startups including NATRX (nature-based coastal resilience solutions), Allonnia (biotech solutions to battle forever chemicals), and Global Data Consortium (a global identification verification platform, acquired by the London Stock Exchange).
Education
North Carolina State University
Bachelor's degree, Art and Design
1996 — 2000
UNC Kenan-Flagler Business School
MBA, General Management
2009 — 2011
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