Patrick Fiduccia

About Patrick Fiduccia

Vice President of Account Management with 20+ years of experience driving client retention, growth, and satisfaction in the pharmacy benefit management (PBM) and healthcare industry. I lead large-scale account management organizations serving Taft Hartley labor, public sector, and health system clients—representing millions of covered lives across the country.Recognized for building high-performing teams, transforming account management models, and navigating complex regulatory and market pressures, I excel at aligning strategy with efficient execution. My focus is on strengthening client partnerships, improving health outcomes, and driving customer satisfaction in an evolving healthcare landscape.Passionate about talent development and leadership, I empower teams to deliver exceptional client service while fostering collaboration, accountability, and innovation.

Experience

1. Vice President, Account Management - Special Markets Division

   Express Scripts Pharmacy Benefit Services

   Jan 2021 — Present · Raleigh, NC, US

   Lead a large national account management organization of leaders and professionals (senior directors, portfolio leaders, account executives, clinical leaders, and account managers) serving 300+ PBM clients and 4.5M+ covered lives.• Drive client retention, satisfaction, and profitable growth across labor, public sector, and health system segments.• Redesigned account management operating model to optimize strategic delivery, resource alignment, and employee well-being amid organizational change.• Partner with executive leadership on business development, client strategy, and regulatory navigation, ensuring competitive positioning in a rapidly evolving market.• Implement talent development programs to strengthen leadership pipeline, increase engagement, and diversify team expertise.• Spearhead cross-functional collaboration with operations, clinical, and product teams to deliver innovative, client-centric solutions.• Consistently achieve top-tier client satisfaction scores while managing complex, high-value client relationships.

Education

• The College of New Jersey

  Bachelor's Degree, Finance, General

• Montclair State University

  Master of Business Administration (M.B.A.), Accounting and Finance

  2009 — 2011

Skills

• Healthcare
• Account Executives
• Analysis
• Accounting
• Corporate Benefits
• Benefits Design
• Powerpoint
• Finance
• Key Account Management
• Benefits
• Healthcare Consulting
• Excel
• Account Management
• Pharmaceutical Industry
• Business Process Improvement
• Data Analysis
• Financial Analysis
• Pharmaceuticals
• Pharmacy
• Healthcare Management
• Employee Benefits
• Benefits Administration
• Management
• Business Analysis
• Corporate Finance
• Pharmacy Benefit Management
• Healthcare Design