Patrick Eppelheimer

About Patrick Eppelheimer

A seasoned IT leader with over 16 years of experience, including 8.5+ years as Head of…

Experience

1. IT Ot Service Support & Operations Manager

   New-Indy Containerboard LLC

   Aug 2025 — Present · Ontario, CA, US

   Services SupportManage all resources, including financial resources, key help-desk personnel and critical 3rd party partner(s) teams, to support information technology operations and service management goals and objectives for the Enterprise IT/OT Teams.Lead and mentor the support staff, fostering a collaborative atmosphere and encouraging professional growth.Formulate and implement a technical strategy that aligns with the organization’s goals and enhances service delivery.Evaluate and manage the tools and systems utilized by the support team, including ticketing software and self-service platforms.Deliver high-quality technical assistance to both customers and internal users, ensuring issues are resolved efficiently.Coordinating with other IT/OT departments to understand their needs and address any issues that may affect their operations.Maintaining IT/OT documentation, ensuring that all processes, configurations, and procedures are documented thoroughly.Develop IT/OT Support Policies & SOPsPromote awareness of security issues among end-users and ensure sound security principles are reflected in the organization\'s vision and goals.Develop and maintain strong relationships with manufacturing sites to understand IT/OT support needs and drive continuous improvements.OperationsOn behalf of Enterprise IT/OT Infrastructure Team, provide daily management and maintenance to the IT and OT infrastructure.Oversee regular patching schedules to ensure that vulnerabilities are identified and remediated swiftly, both on traditional on-premises and cloud hosted infrastructures.Ensure that IT/OT operations comply with pre-defined standards and SOPs.Ensure backups and traditional daily/weekly/monthly preventative maintenance activities are successful in place.Act as an escalation point for complex technical issues and collaborate with other IT & OT departments for resolution.

Education

• Airmagnet Academy

  WLAN site survey am-211

  2015 — 2015

• University of Phoenix

  Bachelor's degree

  2012 — 2016

• Saddleback College

  Paramedic

  2010 — 2011

• Simplilearn

  Lean Six Sigma Greenbelt

  2016 — 2016

• Saddleback College

  Associate of Science (A.S.)

  2009 — 2011

• Airmagnet Academy

  Level 2 WLAN design & site survey

  2015 — 2015

Skills

• Computer Maintenance
• Negotiation
• Microsoft Office
• Sales
• Computer Software Training
• Event Security
• Management
• Team Building
• Customer Retention
• Customer Service
• Computer Hardware Troubleshooting
• Budgets
• Wireless Mesh
• Event Management
• Construction Management
• Wireless Access
• Operations Management
• Information Technology
• Computer Hardware Installation
• Computer Network Operations
• Lean Six Sigma
• Customer Satisfaction
• New Business Development
• Sales Management
• Vendor Management
• Hotels
• Desktop Computers
• Computer Proficiency
• Wireless Networking
• Computer Repair
• Yellow Belt
• Fixed Wireless
• Project Management
• 8d Problem Solving
• Profit
• Cisco Wireless
• Computer Networking
• Performance Management
• Computer Hardware
• Car Rental