Patrick de Souza
Crisis Incident Manager, Service Delivery Manager - Service Management @Macquarie Group
London, GB
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MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2009 — Present
Crisis Incident Manager, Service Delivery Manager - Service Management @Macquarie Group
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Resolving customer queries • Compliance to all corporate policies and procedures • Ensuring optimal operation of all IT infrastructure hardware and equipment • Manage incident resolution from initial occurrence to successful outcome • Work proactively to identify top recurring incidents • Assist with development of incident process documentation and incident reports
SKILLS
ManagementProject DeliveryIT OperationsService ManagementIncident ManagementProblem ManagementSlaDisaster RecoveryInfrastructureIT StrategyTeam LeadershipTelecommunicationsVendor ManagementOutsourcingStakeholder ManagementTrading SystemsService DeliveryItilData CenterIT Service ManagementTeam Management
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