Patrick D.

Experience

1. Digital Banking Web and Mobile Lead

   Capital One

   Aug 2022 — Present

   Directing the digital evolution of Capital One’s Business Banking customer facing experience through the architecture of high-scale platforms, institutional risk models, and board-level operational governance. Accountable for accurately processing over $400 Billion in transaction volume across 100 Million Transactions annually across small business and commercial business clients- Strategic Transformation: Developed a comprehensive digital strategy and product vision resulting in an integrated delivery roadmap across multiple product areas for establishing in-house client self-service capabilities. Established Information Architecture, standardized intent reviews (PRDs), and created a center of excellence to guide delivery across distributed teams. Instituted operational delivery and stakeholder governance routines- Federated Governance: Architected the contribution model for 40–50 autonomous teams, allowing them to build into a shared platform. This \"Build Once, Use Many\" paradigm enabled teams to utilize shared components, thereby minimizing the required investment for validating new business features. Decoupled frontend innovation from backend releases, resulting in a 99% reduction in deployment cycles and facilitating rapid experimentation and continuous value delivery- AI & Data: Implemented patterns and governance for cross application orchestration, standardized data products, and realtime data exchange in order to minimize “bad data” (duplicate, stale, conflicts) and rekeying across multiple systems. This led to better controls on business logic and established the foundation for automated workflows- Customer Advocacy: Established client listening, front end experimentation, data collection, and clickstream analytics into product routines. This integrated qualitative and quantitative customer feedback and monitoring into prioritization and development planning cycle to ensure product-market fit and optimize developer capacity.

Education

• University of Colorado Boulder

  Bachelor of Science (BS)

• University of Richmond - Robins School of Business

  Master of Business Administration (MBA)