Patrick Coughlin
Customer Excellence | Sales Enablement | Project Management | Sales
- Role
- Customer Experience Manager at Farmer's Business Network, Inc.
- Location
- Sioux Falls, US
- LinkedIn followers
- 500 followers
About Patrick Coughlin
Results-driven Customer Experience Manager with extensive experience driving growth and…
Experience
Customer Experience Manager
Farmer's Business Network, Inc.
Sep 2019 — Present · Sioux Falls, SD, US
Oversee account management across the South, West Central Regions, California, and Pacific Northwest, driving overall customer experience and retention- Lead education and training initiatives for sales and customer experience teams, focusing on product offerings, resource utilization, and process improvements- Manage a team of six customer experience reps, conduct 1:1 meetings, manage team performance and KPIs, and provide ongoing training- Experience managing both US based and offshore employees- Liaison between internal and external teams with the customer base, ensuring alignment of company objectives with client needs, and optimizing the customer journey.
Education
Brookings High School
High School Diploma
2005 — 2009
University of Sioux Falls
Bachelor's Degree, Business Administration, Business Administration
2009 — 2013
Skills
- Advertising
- Sales Process
- Microsoft Office
- Sales
- Sports
- Salesforce.com
- Public Speaking
- Event Planning
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Market Research
- Sports Management
- Coaching
- Data Analysis
- Marketing Communications
- Marketing
- Social Networking
- Outlook
- Baseball
- Fundraising
- Marketing Strategy
- Recruiting
- Customer Service
- Account Management
- Leadership Development
- Leadership
- Social Media
- Sports Marketing
- Event Management
- Archtics
- Blogging
- Team Building
- Management
- Public Relations
- Training
- Microsoft Word
- Team Leadership
- Business Planning
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