Patrick Carroll
Logistics and Supply Chain Leader | Delivering World Class Customer Experiences
- Role
- Senior, Customer Success Management, Global Service Parts Logistics at UPS Supply Chain Solutions
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Patrick Carroll
Dynamic Leader with 17+ years of professional experience in Supply Chain, Logistics Escalations Support, Operations Management, and Global Enterprise Customer Services. Demonstrates expertise in systems integration, operational optimization, and delivering client-centric solutions. Proficient in managing intricate projects, enhancing efficiency, and fostering robust stakeholder relationships to achieve strategic objectives. Committed to continuous improvement, adaptability, teamwork, and impactful problem-solving.
Experience
Senior, Customer Success Management, Global Service Parts Logistics
Sep 2025 — Present · Providence, RI, US
Direct global supply chain, transportation, and logistics operations for enterprise-level, high-tech customers, overseeing complex, multi-region programs with a focus on service excellence, customer retention, and growth. Serve as the primary liaison across business divisions, ensuring seamless execution of customer requirements and alignment with strategic objectives.•Develop and implement global program strategies that drive service reliability, operational efficiency, and scalability, while fostering long-term customer partnerships. Lead cross-functional initiatives to enhance customer success, ensuring proactive engagement, satisfaction, and measurable business outcomes.• Deliver on Service Level Agreements (SLAs) by managing end-to-end execution, including issue resolution, process optimization, tracking and tracing services, root cause analysis, and expectation management.• Facilitate performance governance by leading customer business reviews, creating and managing Standard Operating Procedures (SOPs), Statements of Work (SOWs), specialized reporting, and continuous quality audits. Ensure operational excellence through structured analysis, reporting, and data-driven insights.• Identify and capture growth opportunities within global accounts by presenting innovative products and services that address evolving customer needs. Partner with stakeholders to expand account penetration and deliver tailored solutions that drive value.
Education
Dean College
Business Administration and Management, General
Davies Career-Tech High School
A+ Certification, Academy of IT, Information Technology
2001 — 2005
Community College of Rhode Island
Business Administration and Management, General
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