Patrick Brooks
Information Technology leader specializing in transformation of service desk relations and efficiency.
- Role
- Senior Manager IT at Paragon Therapeutics, Inc
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Patrick Brooks
Highly self-motivated, detail oriented professional with demonstrated ability to prioritize multiple tasks and accomplish objectives. Strong interpersonal skills, easily interacts with executives, regulatory agencies, clients/customers, staff and third party vendors; demonstrates excellent communication capabilities both written and verbal. Recognized as a skilled problem solver who readily adapts to change, works well independently or as part of a team in high stress situations all while meeting tight deadlines without compromising quality. Able to communicate effectively with all levels of an organization from individuals with technical knowledge as well as business contacts worldwide
Experience
Senior Manager IT
Mar 2026 — Present
Education
Plymouth State University
Technical Theatre/Theatre Design and Technology
2004 — 2005
Salem State University
Technical Theatre/Theatre Design and Technology
2005 — 2008
Skills
- Mac
- Technical Support
- Leadership
- Customer Satisfaction
- Software Implementation
- Team Leadership
- Project Management
- Management
- Computer Diagnostics
- Crm
- Customer-Focused Service
- Microsoft Office
- Queue Management
- People Skills
- Interpersonal Relationships
- Operations Management
- Customer Service
- Integration
- Customer Experience
- Workflow Management
- Call Centers
- Personnel Management
- Inventory Management
- Troubleshooting
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