Patrick Botting
IT Service Governance Manager @British Business Bank
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WORK HISTORY
IT Service Governance Manager @British Business Bank
Sheffield, GB
As an IT Service Governance Manager, I lead the design, implementation and continuous improvement of service governance practices across the Bank. This includes business impact analysis for IT operations, policy development, service catalogue and configuration management, audit and compliance activity and supplier governance. I ensure IT Service Management practices are well‑controlled, resilient and aligned with organisational and regulatory expectations.Key responsibilities and contributions:• Lead the development and enhancement of IT service governance frameworks, policies and standards, ensuring alignment with ITIL best practice and organisational objectives.• Oversee the design, implementation and governance of the CMDB and maintain the IT Service Catalogue, ensuring accurate user‑facing and technical views, including service criticality, RTO/RPO requirements and BIA outcomes.• Conduct risk‑related assessments across IT service delivery, maintain the RCSA and monitor key controls.• Manage internal and external audit engagements for IT Operations, ensuring findings are addressed, evidenced and delivered within agreed timescales.• Oversee supplier governance activities, including performance monitoring, contract compliance and collaboration with Commercial Operations to ensure services meet agreed standards.• Manage and deliver small‑scale IT projects and service improvement initiatives, including planning, execution, stakeholder engagement and benefits realisation• Champion continuous improvement across IT services, driving process optimisation and embedding best‑practice service management disciplines.
EDUCATION
Chesterfield College
BTEC National Diploma in IT Software Development
University of Northampton
Business Computing Systems, IT and Business
SKILLS
ABOUT PATRICK BOTTING
I’m an IT Service Governance Manager specialising in building resilient, well‑controlled and transparent IT service environments. My work focuses on shaping governance frameworks, strengthening service management practices and ensuring IT services align with organisational goals and regulatory expectations.My career spans a range of ITIL/ITSM roles, including service delivery and operational support, giving me a strong foundation in stakeholder engagement, supplier performance and the realities of day‑to‑day service operations. This background enables me to bridge the gap between governance, technical teams and the business, translating complex concepts into clear, actionable direction.I thrive in environments where clarity, structure and continuous improvement make a meaningful difference, and I’m motivated by delivering outcomes that enhance control, improve service quality and support the resilience of IT operations.
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