Patricia Simon
- Role
- Customer Service Relationship Specialist at The Hartford
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Patricia Simon
Dedicated customer service and human resources professional with extensive experience working for Fortune 500 enterprise. Demonstrated skills in customer service, account billing, auditing and quality control and customer engagement programs. Capable team player and individual contributor that meets and exceeds company bottom line expectations. Areas of Expertise: Customer Engagement Billing Systems Professional Development Programs and Services Invoicing Auditing Performance Metrics Customer Relationship Management Problem Solver Troubleshooter Team Collaboration
Experience
Customer Service Relationship Specialist
Jul 2021 — Present
THE HARTFORD July 2021 - PresentCUSTOMER RELATIONSHIP SPECIALIST, RemoteAssist insurance agents and customers within the Small Commercial Insurance Division of The Hartford by answering inquiries regarding insurance questions. Resolve problems and maintain insurance policies via in-bound telephone and written requests.• Function efficiently and effectively in a time sensitive and high-volume environment.• Provide excellent customer service to external brokers and internal underwriting divisions.• Multitask and change direction quickly by independently assessing workload and prioritizing.• Clearing submission for multiple lines of business and serve as a subject matter expert.• Identify when declinations are necessary based on thorough system search and understanding specific business rules for each product.
Education
USCI – Virtual - Fort Collins, CO
Medical Coding & Billing
.
MS Office 365 (Word, Excel, PowerPoint, Outlook, Teams)
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