Patricia Saunders
Performance-Driven Customer Service Leader | Enhancing Operations & Driving Growth
- Role
- Client Relationship Manager at Baylor Genetics
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Patricia Saunders
I am a Client Relationship Manager focused on client retention, onboarding, and issue…
Experience
Client Relationship Manager
Jul 2025 — Present · US
Serve as the primary point of contact for client accounts, ensuring satisfaction, retention, and performance trackingCollaborate cross-functionally with lab operations, sales, and billing teams to resolve client issues and implement improvementsEducate clients on test offerings, results portals, and new services to enhance utilization and engagementMonitor client activity, generate reports, and provide insights to support data-driven decisionsIdentify opportunities for upselling or optimizing services based on client needsSupport onboarding and training for new clients and team members
Education
University of Connecticut
BS
University of Phoenix
Master's degree
Virginia State University
Retail Merchandising
Skills
- Project Management
- Event Management
- Team Leadership
- Recruiting
- Employee Benefits
- Marketing Communications
- Performance Management
- Strategic Planning
- Competitive Analysis
- Start-Ups
- Coaching
- Microsoft Office
- Sales
- Business Planning
- Budgets
- Call Centers
- Business Development
- Risk Management
- Human Resources
- Leadership
- Event Planning
- Insurance
- Cross-Functional Team Leadership
- Marketing Strategy
- Union
- Entrepreneur
- Direct Marketing
- Small Business
- Labor Relations
- Sales Management
- Public Speaking
- Outlook
- Social Networking
- Email Marketing
- Account Management
- Strategy
- Interviews
- Leadership Development
- Management
- Team Building
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