Patricia Pat Poon

About Patricia Pat Poon

Hi, I\'m Pat! I have built my entire 10+ year technology career on cutting edge tech innovations for the companies you know and use every day in banking, travel, retail, gaming, media, entertainment, and even governments. I get involved when companies are at a critical tipping point in their digital transformation, and I strategize, ideate, and execute with precision. I am obsessed with coordinating complex technical programs, making everything sing together, and pride myself and my teams on integrity, building for the future, and being user-obsessed. I wake up every day eager to design tech that creates the best, most delightful, safest experiences for people and for the world. I have extensive hands-on experience in all areas of the product lifecycle, including as a UI/UX designer, solution architect, product manager, test manager, technical program manager, and global delivery lead. I have had the pleasure of sharing this vision as a team lead, coordinating global teams of 300+ across North and Central America, Europe, India and Asia to make it all happen! Product highlights: Generative AI for studios, including media pipelines, asset creation, fine tuning, and ethical oversight. Global virtual production, cloud rendering, video AI pipelines. Game servers, matchmaking, data & analytics for mobile gaming companies Web and mobile application design, content delivery and analytics Digital payments, digital ticketing, virtual payment cards, e-commerce Connected sensors, devices & vehicles at the edge and on-venue Cloud architecture, microservices and containerization, hybrid services Trust, safety, accessibility platform improvements Chatbots, virtual agents, IVR, robotic process automationKey skills:Creating strategic product roadmaps and technical architecture solutioning from conception to launch, working with cross-functional teamsDriving technology, digital and product vision, design sprints and workshops, and launch strategies for public and employee products, software and hardwareBusiness case and opportunity evaluation, product/service re-positioning, UX/UI design, solution architecting, coordinating development/test, managing defects, launching products, customer support, and growth & analytics Accountable to CEO, CTO, and EVPs, while liaising with business units, marketing, PR, finance, legal, operations Detailed product documentation such as user stories, wireframes, prototypes, solution architecture, functional specifications, decision matrices, build plans

Experience

1. Customer Engineering Lead, Media & Entertainment

   Google

   Sep 2024 — Present · Los Angeles, CA, US

   President\'s Club 2023 (Top <1% of all Customer Engineers Globally) Team Lead, Google Cloud Customer Engineering The Google Cloud team helps companies in 200+ countries transform their business, enable growth, build what’s next and solve their most critical business problems. I am a dedicated technical engineer / solution architect to large enterprises including gaming studios, production companies, banks, retailers, and governments running and innovating on Google Cloud. • Understand and assess business and technical requirements, conduct technical discovery, create proof of concepts and pilots, architect client cloud solutions, and oversee implementation and scale, coordinating across Google\'s product managers, software engineers, sales and marketing teams to prioritize and deliver customer features.• Advise enterprise customers on their cloud journey, whether they are just starting out or looking to optimize infrastructure and applications in the cloud, bringing the full power of Google product and engineering. I currently have the pleasure of working exclusively with strategic media & entertainment customers on Google Cloud. While at Google I have also covered industries including gaming and financial services.

Education

• The University of British Columbia

  Bachelor of Commerce (B.Com.), Finance, Computer Science (Double Major)

• Massachusetts Institute of Technology

  MIT Sloan School of Management - Executive Education