Patricia Moreno
Customer Success Manager @Launchmetrics
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WORK HISTORY
Customer Success Manager @Launchmetrics
Paris, FR
Media Intelligence and Analytics SaaSLaunchmetrics helps brands and PR teams measure the impact of their media and communications strategies across all channels. I manage the French and Benelux markets- Managing a €2.5M ARR portfolio of 40 accounts across France and Benelux, combining mid-market and enterprise segments- Designed and implemented structured success plans focused on platform adoption, stakeholder alignment and long-term retention- Achieved 102% NRR within the first 6 months while conducting 7 EBRs, building executive relationships with key decision-makers across diverse B2B sectors- Work cross-functionally with Product, Sales and Finance teams to translate client feedback into roadmap influence and growth opportunities.
EDUCATION
Escuela de artes y oficios Santo Domingo
Weaving Craft Training, Artesanía y modelismo
OMNES Education
Master II Marketing Communication et Stratégies Commerciales, Spécialité Management des Marques
Université catholique de Lyon
Formation Culture Française
FORMAMOD
Formation Professional Modélisme de Mode
Universidad de Los Andes
Engineering degree
SKILLS
ABOUT PATRICIA MORENO
I have spent the last 10 years helping B2B SaaS companies grow by making sure their clients actually succeed. And honestly, I still find it just as interesting as when I started.My background sits at the intersection of Customer Success, Account Management and Revenue Growth. I have managed complex portfolios across EMEA, APAC and LATAM, working with enterprise accounts in tech, FMCG, retail and sports. Regardless of the industry, the work always comes down to the same thing: understand what the client actually needs, build a relationship based on trust, and find the opportunities that create value for both sides.Some things I am proud of- 0% churn and #1 upsell rank at Lefty, delivering 30% portfolio growth- 102% NRR within my first six months at Launchmetrics- Sales cycle cut from 6 to 3 months at Specify as First Sales in a PMF environment- Full outbound strategy launched from scratch, boosting lead generation by 25% in under 6 monthsI also tend to build things that go beyond my job description- A full portfolio growth plan covering health scoring, renewal playbooks, and a knowledge base- A CRM business case to improve the AM team\'s workflow- Onboarding guides and best practices documentation for clientsNot because someone asked me to, but because I could see what was missing.I thrive in fast-paced, collaborative environments where there is still something to build. Scale-ups in their growth phase are where I do my best work.Trilingual in French, English and Spanish. Based in Paris, open to opportunities across Europe.If you are building something and need someone who can own a portfolio, grow it and make clients genuinely happy along the way, feel free to reach out. c:
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