Trish Lapaglia

About Trish Lapaglia

I solve operational problems at the intersection of real estate, technology, and people strategy.Current role: Head of Global Workplace Operations, Real Estate and Employee Experience at PendoWhat I manage:$13.7M annual budget |$9M+ real estate portfolio | 8+ global offices | 850+ employees | 10-person global teamRecent impact:• $1M annual savings through strategic lease renegotiation (reduced footprint 15%, maintained 75% growth capacity)• 73% engagement during hybrid work transformation (built RTO framework, deployed tracking infrastructure, delivered manager analytics)• Carbon neutral ESG status with comprehensive stakeholder reporting• Employee listening systems achieving 73% participation, translating insights into C-suite retention strategy• Led HQ design-build (132K SF capital project) followed by data-driven optimization• Own annual company kickoff (850+ attendees,$1.4M budget) partnering directly with CEO/FounderThe messy reality of this role:I coordinate across C-suite, department VPs, Revenue, HR, Legal, IT, Security, Finance. I manage tight deadlines, competing opinions, and limited resources. I\'ve served in a variety of roles across marketing and HR because scaling companies need flexibility.What I bring:10+ years building operations across Product, Marketing, Culture, and Workplace roles. Strategic real estate planning. Workplace technology implementation. Employee experience strategy. ESG program development. Crisis management. Cross-functional leadership. Public speaking and presentation skills. MFA from UNC Chapel Hill. Museum design background and systems thinking. Grit, scrappiness, and a sense of humor.Connect if you\'re scaling operations or transforming workplace strategy!

Experience

1. Head of Global Workplace Operations, Real Estate and Employee Experience

   Pendo.io

   May 2022 — Present

   Global Scaling & ESG Leadership: Successfully scaled workplace operations and employee experience across 9+ global offices while implementing comprehensive ESG framework, supporting company growth from 25 to 850+ employeesEmployee Listening Strategy: Designed and deployed enterprise-wide employee listening ecosystem including pulse surveys, stay interviews, and sentiment analytics, and improving engagement scores by over 6% ESG Program Development: Led development and execution of environmental, social, and governance initiatives, achieving carbon neutral status and enhanced stakeholder reportingCross-functional Collaboration: Partner with C-suite, department stakeholders, and HRBPs to align workplace strategy, including full cycle Covid response, return-to-office goals, and employee engagement insights with key business objectivesData-Driven Decision Making: Establish employee listening platforms and RTO metrics that inform strategic workplace decisions and demonstrate measurable impactBudget Management: Oversee $13.7M+ annual budget for global workplace operations, facilities, employee experience programs, and ESG initiativesTeam Leadership: Built and lead a 10-person global team responsible for workplace strategy, ESG compliance, employee listening, and engagement initiatives

Education

• The University of North Carolina at Chapel Hill

  Master of Fine Arts - MFA