Patricia Izzo
Customer Success Leader | Account Retention Strategist | Training & Onboarding | Business Development | SaaS | People Management | 10+ years | Improved performance and drove growth for a $2.6B+ fitness brand
- Role
- Customer Success Manager at CareMessage
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Patricia Izzo
Customer success is where strategy and relationships meet, and it has been the focus of…
Experience
Customer Success Manager
Sep 2024 — Present
CareMessage is the largest patient engagement platform for underserved populations, partnering with Federally Qualified Health Centers (FQHCs) nationwide. I manage a portfolio of 62 FQHCs across 12 states, guiding onboarding, training, and adoption of communication and outreach tools. I reengage previously unresponsive clients, reducing dormant accounts from 29% to 4% and unlocking $448K in revenue, while strengthening long-term relationships. I collaborate with clinicians, administrators, and executives to align platform use with organizational priorities and health outcomes, ensuring clients achieve meaningful value from their investment.
Education
University of Michigan
Bachelor of Arts - BA
University of Illinois at Chicago
Master of Education - MEd
Skills
- Commercial Banking
- Mortgage Lending
- Series 63
- Financial Services
- Series 6
- Management
- Retail Banking
- Mortgage Banking
- Banking
- Small Business Lending
- Portfolio Management
- Loans
- Loan Origination
- Consumer Lending
- Life Insurance
- Finance
- Credit
- Series 7
- Commercial Lending
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