Patricia Harrilal
Technology Optimization & Risk Reduction, Director @Citi
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WORK HISTORY
Technology Optimization & Risk Reduction, Director @Citi
Jacksonville, FL, US
EDUCATION
University of Florida - Warrington College of Business
Master of Science, Information Systems and Operations Management
University of Florida - Warrington College of Business
Bachelor of Science, Business Management
SKILLS
ABOUT PATRICIA HARRILAL
I work with functional and global partners to develop and execute against workforce transformation goals for Citi’s global Technology organization. This position requires me to think strategically, influence others, and adapt quickly in an ever-changing environment. Previous roles: Head of Workforce Management within Citi Personal Banking and Wealth Management Technology. Head of Workforce Management within Citi Global Consumer Bank Chief Technology Office. Global Location Strategy Lead for Citi Technology Infrastructure. Co-Head of Customer Experience Reporting for Citi Global Consumer Bank. I am a graduate of the 2012 class for the Global Consumer Technology Leadership Program (TLP) with Citi in Jacksonville, FL. Over two years, I worked in three eight-month rotations that challenged my technical and leaderships skills. My professional experience prior to joining Citi included professional development in higher education, IT advisory client services, and workflow analysis. Through these experiences I discovered a passion for using technology to help managers make better business decisions. I like to ask:\"What are we doing now and how can we do it better, faster, and cheaper?\"If you ask my colleagues what my greatest strengths are, they will tell you that I am always committed to and passionate about my job, I am an effective team player, and I have a knack for being able to present complex information clearly.Specialties: Workflow analysis, business process improvement, reporting & analytics, project management, professional writing.Top StrengthsQuest Themes: Achiever, Context, Discipline, Restorative, AnalyticalEducation: Masters of Science in Information Systems and Operations ManagementConcentration in Supply Chain ManagementHough Graduate School of Business Warrington College of Business AdministrationUniversity of FloridaBachelor of Science in Business Administration Major in ManagementMinor in HistoryHeavener School of BusinessWarrington College of Business AdministrationUniversity of Florida
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