Patricia Guel

About Patricia Guel

I am a bilingual (English/Spanish) insurance professional with over 20 years of combined experience in property claims, customer service, and policy management. Currently serving as a Commercial Property Damage Adjuster at Engle Martin, I specialize in evaluating and managing complex commercial property claims involving fire, water, storm, vandalism, theft and business interruption. My work involves prompt and thorough investigations, direct communication with insureds and stakeholders, detailed field inspections, and comprehensive reporting supported by Xactimate estimating. I have a strong background in handling first-party commercial property claims and am experienced in working with large-scale commercial sites such as hotels and multi-building properties. Throughout my career, I’ve conducted interviews with witnesses and property representatives, gathered critical documentation, and taken clear and accurate statements to support claim evaluations. I consistently collaborate with contractors, engineers, and third-party vendors to identify and direct the appropriate resources for each claim, ensuring accuracy, efficiency, and adherence to policy language. I also serve as a technical resource within the claims process, interpreting coverage and helping guide all parties through the resolution process with transparency and professionalism.With a Texas All Lines Adjuster License and prior experience in both field and virtual adjusting roles, including auto damage supplements, I bring a well-rounded and adaptable skill set to every claim. My background in customer service and sales with top carriers like Liberty Mutual and State Farm taught me the value of responsiveness, empathy, and attention to detail, qualities I carry into my work every day. I am passionate about protecting client interests, resolving claims thoroughly and fairly, and maintaining open, respectful communication throughout the entire claims process.

Experience

1. Commercial Property Claims Adjuster

   Engle Martin

   Jan 2024 — Present · Dallas-Fort Worth, TX, US

   As a Commercial Property Damage Adjuster with Engle Martin, I investigate, evaluate, and manage complex commercial property claims resulting from water, fire, storm, theft, and other covered perils. I work closely with insureds, contractors, engineers, and insurance carriers to document damages, verify policy coverage, and provide detailed estimates and reports. My responsibilities include on-site inspections, gathering and analyzing documentation, negotiating settlements, and ensuring timely and accurate communication with all stakeholders. I specialize in delivering thorough and fair claim handling while maintaining a high standard of professionalism and customer service throughout the claims process.

Education

• University of Phoenix

  Bachelor of Business Administration (BBA)

  2012 — 2015

Skills

• Health Insurance
• Customer Retention
• Business Strategy
• Customer Service
• Leadership
• Sales Management
• Marketing
• Time Management
• Life Insurance
• Microsoft Powerpoint
• Microsoft Office
• Sales
• Business Development
• Microsoft Word
• Insurance
• Account Management
• Team Building
• Customer Satisfaction
• Training
• Strategic Planning
• Property & Casualty Insurance
• Microsoft Excel