Patricia Garcia
Product Manager @American Express
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WORK HISTORY
Product Manager @American Express
Led product efforts to modernize the AskAmex Admin Console, evolving a legacy system into a scalable, intuitive platform that enables Customer Care Professionals (CCPs) to deliver live chat servicing through the American Express web/mobile app.• Partnered with UX/UI designers in Figma to prototype, test, and validate user flows, enhancing usability and reducing agent handling time• Applied Agile methodologies to drive iterative development, sprint planning, and backlog prioritization, authoring user stories and epics in Rally to ensure compliance and delivery alignment• Streamlined content infrastructure across 36 global workgroups, cutting redundancy by 89% and improving scalability and data consistency for international launches
EDUCATION
UCL
Master of Science - MS, Entrepreneurship/Entrepreneurial Studies
University of Southern California
Master of Science - MS, Product Development Engineering, Product Development Systems (PDS) Track
USC Viterbi School of Engineering
Master of Science - MS, Product Development Engineering
Miami Dade College
Business Entrepreneurship Specialist College Credit Certificate, Entrepreneurial and Small Business Operations
USC Marshall School of Business
Technology Commercialization Certificate , Business Administration, Management and Operations
Watson Institute
Entrepreneurship/Entrepreneurial Studies
Florida International University - College of Engineering & Computing
Bachelor of Science - BS, Mechanical Engineering/Interdisciplinary Engineering
ABOUT PATRICIA GARCIA
TDLR: Previous founder @ unithrifts, Fulbright Scholar, Product Manager, Former Researcher @ MIT & UC Berkeley Hello! My name is Patricia and I am an entrepreneur, engineer, and designer Former founder turned product manager Won 20+ national pitch competitions and raised thousands of dollars Fulbright UCL Entrepreneurship Scholar. Previous GEM Fellow at the University of Southern California Previous research intern at the University of California Berkeley Tsinghua-Berkeley Shenzhen Institute and the Massachusetts Institute of Technology (MIT) d\'Arbeloff Laboratory Earned more than in undergraduate scholarships from 36 programs Student face of the national TECHNOLOchicas 4.0 Commercial (Check it out here: Interests include venture capital, product management, startups, technology, strategy, innovation, entrepreneurship, education
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