Patricia Barreto
Customer Success & Business Leader | Account Oversight | Strategic Planning | Customer Advocacy | Data Analysis | Operational Streamlining | Project Management | SaaS
- Role
- Senior Manager, Customer Success at Rechat
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Patricia Barreto
I’m interested in exchanging ideas and information to better serve my organization and…
Experience
Senior Manager, Customer Success
Jan 2022 — Present
Leveraged expertise in account management, client advocacy, capitalizing on cross-departmental synergies, and overseeing the administration of the voice of the customer initiative to ensure sustainable business in a technology platform company serving real estate agents.By maintaining income streams with no churn and adapting existing features, directed growth and sizable revenue attainment across numerous accounts. Significantly improved unique project adoption rate, collaborated with support and training staff to deliver customer-centered strategies employing client feedback, and led training and technical support.Employed exemplary customer interaction and collaboration skills to secure executive buy-in for implementing strategies and process improvements to boost the effectiveness of ongoing innovative product delivery, effective marketing, and enhanced client engagement.Instrumental in leading a research group and engaging customers in email clicks and social media sharing to develop marketing center assets, devise emails, and craft push notifications. At the forefront of client-centricity and account integration, onboarded numerous enterprise and SMB clients, served as the primary contact point, led meetings, and gathered business requirements.
Education
William Paterson University of New Jersey
Master of Business Administration - MBA, Business Administration and Management, General
William Paterson University of New Jersey
Bachelor of Fine Arts - BFA, Graphic design
BTII Institute
SAFe Certification in SAFe Agile, SAFE Scrum Master, SAFe Product Owner, Project Manager, Project Management
2018 — 2019
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