Patricia Stone
Senior Customer Service Manager at Franklin Machine Products
- Role
- Franklin Machine Products
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Patricia Stone
Strategic Customer Service Director (Call Center Operations) with expertise building…
Experience
Present
Skills
- Cross-Functional Team Leadership
- Leadership
- Training
- Strategy
- Change Management
- Management
- Project Management
- Team Building
- Process Improvement
- Customer Satisfaction
- Vendor Management
- Strategic Planning
- Team Leadership
- Budgets
- Call Centers
- Operations Management
- Performance Management
- Employee Engagement
- Call Center
- Internal Communications
- Customer Retention
- Metrics
- Pmp
- Leadership Development
- Coaching
- Account Management
- Customer Service
- Microsoft Office
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